Airwork Terms of Service

Last updated: May 1, 2026

1. Introduction

These Terms of Service ("Terms") are a legal agreement between Remotely Technologies Inc., a Delaware corporation registered at 600 North Broad Street, Suite 5, Middletown, DE 19709, USA ("Airwork", "we", or "us"), and any person or entity that accesses or uses our services ("you", "User", or "Users"). These Terms govern your use of airwork.ai, the Airwork platform, our software-as-a-service offerings, and our managed services (together, the "Services").

Read these Terms carefully. By clicking "I Agree" or by using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that company.

If you do not agree, do not use the Services.

Arbitration notice. Section 17 requires most disputes to be resolved by binding arbitration on an individual basis. You waive the right to a court trial and to participate in class actions or class arbitrations.

2. Definitions

Client. A company or individual that uses the Services to find, engage, or manage talent.

Talent. A person who creates a candidate profile on Airwork to be considered for client jobs.

Engagement. A specific work arrangement between a Client and Talent that is set up through Airwork.

Platform. The Airwork website, web application, dashboards, AI features, and related technology.

Services. The Platform, our managed services (sourcing, vetting, matching, account management), and any other service Airwork provides.

Talent Network. The set of candidate profiles maintained by Airwork and made available to Clients on the Platform.

Work Product. Any deliverables, code, designs, documents, or other materials a Talent produces for a Client during an Engagement.

Client Data. Company information, job posts, pipeline notes, billing information, team accounts, custom screening questions, and custom assessments controlled by a Client.

Engagement Agreement. A separate written agreement (project agreement, statement of work, master services agreement, or similar) entered into for a specific Engagement between Airwork, a Client, and Talent.

3. Eligibility and accounts

3.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into contracts to register a Client account or a Talent account that engages in paid work. The minimum age to create any account on Airwork is 16, consistent with our Privacy Policy. Account holders aged 16 or 17 may use the Services in supervised, non-paid contexts where applicable law allows.

You must not be located in a country subject to US government embargo or appear on any US sanctions list.

You must provide accurate registration information and keep it current.

3.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify support@airwork.ai promptly if you suspect unauthorised access. We are not liable for losses arising from your failure to keep credentials secure.

3.3 Account use

Each account is for a single User or a single legal entity. You may not share your account with unrelated parties or create multiple accounts to evade limits or restrictions. We may verify identity and credentials and may suspend or terminate accounts that violate these Terms.

4. Description of the Services

4.1 The Platform

The Platform connects Clients with Talent through a hiring workflow that includes job posting, candidate search, applications, messaging, scheduling, assessments, pipeline management, and AI-assisted features such as Aria.

4.2 Managed services

We may also provide managed services including sourcing, vetting, matching, and account support. Managed services may be priced separately from Platform access and are subject to their own engagement terms.

4.3 No guarantee of outcomes

We use commercially reasonable efforts to help Clients find suitable Talent and to help Talent find suitable Engagements. We do not guarantee that any specific Engagement will be formed, that any role will be filled, or that any Talent will be hired. All Engagements are subject to mutual agreement between the Client and Talent.

4.4 Beta features

We may release features marked "beta", "preview", or similar. Beta features are provided as-is for feedback and may change or be removed at any time without notice.

5. Plans, pricing, and AppSumo Lifetime Deal

5.1 Subscription plans

We offer the following plans. Current pricing, included limits, and features are published on airwork.ai and may change. Existing paid plans continue at their then-current pricing through the remainder of the paid term.

Free. $0. Limited use.

Growth. $49 per month or $588 per year.

Scale. $299 per month or $3,588 per year.

Pay-per-job. $49 per job for 90 days of active posting.

Enterprise. Custom pricing.

5.2 AppSumo Lifetime Deal

Airwork offers a Lifetime Deal ("LTD") through AppSumo. The LTD is sold by AppSumo subject to AppSumo's terms.

The base LTD is $49. Add-ons are available per individual AppSumo purchase as follows:

Extra job posts: $19 each, up to 20 per purchase.

Extra candidates per job: $99 per 250, up to 3,000 total per job per purchase.

Extra team members: $99 each, up to 5 per purchase.

Add-ons are stackable across separate AppSumo purchases. The maximums above apply per individual purchase and not lifetime.

Codes must be redeemed within 60 days of purchase. After redemption, LTD access does not expire, subject to the rest of these Terms.

5.3 Job posting and counting

Once a job is posted, it becomes active immediately. Active jobs cannot be reverted to draft.

Active jobs count against your active simultaneous limit. When a job is closed or deactivated, it stops counting against the active simultaneous limit.

Closed jobs continue to count against the absolute lifetime limit on LTD plans and against the annual limit on Free, Growth, Scale, and Enterprise plans.

5.4 Refunds

AppSumo LTD. The base LTD is covered by a 60-day money-back guarantee processed by AppSumo. Refund requests must be made through AppSumo. Add-ons are non-refundable.

Subscription plans. Payments for Growth, Scale, Pay-per-job, and Enterprise plans are non-refundable, including unused portions of monthly or annual terms. We may issue a refund or credit at our discretion in cases of platform failure or billing error.

Full refund terms are in our Refund Policy at airwork.ai/refund-policy.

5.5 Taxes

Pricing does not include taxes unless stated. You are responsible for any sales tax, VAT, GST, withholding tax, or other tax owed on your purchase, except for taxes on Airwork's net income.

5.6 Late payment

If a payment is past due, we may suspend access to paid features until the balance is settled. We reserve the right to charge interest on past-due amounts at the lower of 1% per month or the maximum rate allowed by law.

6. Data ownership and the Talent Network

This section is binding and load-bearing. Read it.

6.1 Talent Network

Candidate profiles created on Airwork are part of the Talent Network. Airwork controls candidate profile data. When a Talent applies to a Client's job, the Talent's profile does not transfer to the Client's account. The profile remains in the Talent Network and is searchable across all Clients on the Platform.

6.2 What Clients can do

Clients can view profiles of candidates who apply to their jobs. Clients can interact with applicants through messaging, scheduling, and pipeline movement. Clients can export profiles and application details for candidates who applied to their jobs, including submissions, assessment results, and pipeline notes. Exports are working copies for the Client's internal use. The underlying records remain in the Talent Network.

6.3 What Clients cannot do

Clients cannot delete candidate records. Only the candidate or Airwork can. Clients cannot claim ownership of candidate profiles. Clients cannot remove the underlying profile records from the Talent Network. Clients cannot resell, redistribute, or syndicate candidate profile data.

6.4 Client Data

Client Data belongs to the Client. Clients can request deletion of Client Data at any time by contacting support@airwork.ai. Deletion timelines are described in our Data Deletion Policy at airwork.ai/data-deletion-policy.

6.5 Privacy Policy

Use of personal data on the Platform is also governed by our Privacy Policy at airwork.ai/privacy. Where these Terms and the Privacy Policy address the same topic, both apply. Where they conflict, the Privacy Policy governs the data practice and these Terms govern the commercial relationship.

7. Client obligations

7.1 Accurate job information

Clients must post truthful, lawful, and complete information about each role, including scope, required skills, deliverables, timelines, budget or rate, and any other detail a Talent reasonably needs to evaluate the opportunity.

7.2 Payment

Clients must pay all fees, charges, and invoices for the Services and any Engagements on time and through the Platform's payment systems where applicable.

7.3 Lawful and respectful conduct

Clients must not request work that is illegal, infringes third-party rights, or violates these Terms. Clients must not discriminate against Talent on the basis of race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, age, or any other protected category, as required by US Equal Employment Opportunity laws and equivalent laws in other jurisdictions.

7.4 Confidentiality of Talent data

Clients must keep candidate personal data confidential and use it only to evaluate candidates for the Client's own roles posted on the Platform. Clients must not use exported candidate data to build a competing talent database, to syndicate to third parties, or for any purpose unrelated to the Client's hiring needs.

7.5 No solicitation off-platform

Clients must not contact Talent off-Platform to circumvent Airwork's role. Section 13 (Non-circumvention and buy-out) governs.

8. Talent obligations

8.1 Accurate profile

Talent must provide truthful information about identity, skills, experience, education, and qualifications. Misrepresenting credentials is grounds for removal from the Platform.

8.2 Free to apply

Airwork does not charge Talent to create a profile, search, or apply for jobs.

8.3 Professional performance

When Talent accepts an Engagement, Talent will perform the work professionally and meet agreed deliverables, timelines, and standards.

8.4 Independent contractor status

Unless an Engagement Agreement expressly creates an employment relationship, Talent is engaged as an independent contractor. Talent is responsible for taxes, social charges, and benefits in their own jurisdiction. Nothing in these Terms creates an employment, partnership, or agency relationship between Talent and a Client, or between Talent and Airwork.

8.5 Safeguards by Engagement

Some Engagements include trial periods, milestone protection, or other safeguards. The specific safeguards for an Engagement are described at engagement start in the Engagement Agreement.

8.6 No off-Platform circumvention

Talent must not move a Client relationship off-Platform to avoid Airwork's role. Section 13 governs.

9. Engagement Agreements

Each Engagement is governed by a separate written Engagement Agreement that sets out scope, deliverables, rate, payment schedule, confidentiality, IP terms, and any specific safeguards. The Engagement Agreement is in addition to these Terms.

If an Engagement Agreement conflicts with these Terms on a topic specific to that Engagement, the Engagement Agreement governs for that Engagement. These Terms continue to govern the use of the Platform and the underlying commercial relationship.

10. Intellectual property

10.1 Work Product

Unless an Engagement Agreement says otherwise, on the Talent's receipt of full payment for a deliverable, Talent assigns to the Client all right, title, and interest in the Work Product produced for that deliverable, including all intellectual property rights to the extent assignable. The assignment is worldwide, perpetual, irrevocable, and royalty-free.

10.2 Talent retained rights

Talent retains the general skills, experience, know-how, methods, and tools they bring to an Engagement, and may use them for other clients, provided that doing so does not disclose the Client's confidential information or infringe the Client's IP in the specific Work Product.

10.3 Airwork IP

Airwork retains all rights in the Platform, the website, our software, the Aria assistant, our brand, and any technology we provide. Nothing in these Terms transfers any Airwork IP to you.

10.4 User content licence

When you post content to the Platform (profiles, job posts, messages, files, feedback), you keep ownership of your content. You grant Airwork a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, display, modify (for formatting), and distribute that content as needed to operate and improve the Services.

10.5 Feedback

If you give us suggestions or feedback about the Services, you grant Airwork a perpetual, irrevocable, royalty-free right to use it without obligation to you.

10.6 DMCA

If you believe content on the Platform infringes your copyright, send a notice with the information required by the Digital Millennium Copyright Act to support@airwork.ai. We respond to valid notices and take appropriate action. We may remove content and terminate accounts of repeat infringers.

11. AI features and Aria

The Platform uses AI to assist hiring. Today, this includes Aria, a natural-language search assistant for the Talent Network. Future features may include AI-assisted job posting, screening, and outreach.

When AI features process your data, we use OpenAI and Anthropic as sub-processors. Both have contractual commitments under their API terms not to train models on data sent through their APIs. New AI sub-processors are disclosed in the Privacy Policy before they go live.

AI features can produce inaccurate, incomplete, or biased output. You are responsible for reviewing AI-generated suggestions before relying on them, including for hiring decisions. AI output is not a substitute for human judgement.

12. Promotional use of names, logos, and photos

By using the Services, you grant Airwork a limited, revocable, royalty-free, worldwide licence to use your name, photo, company name, or logo to identify you as a Client or Talent, distribute job posts to candidate audiences, and promote Airwork in marketing materials, case studies, social channels, and partner channels.

You can withdraw this permission at any time by emailing support@airwork.ai. Withdrawal applies prospectively and does not require us to recall materials already in distribution.

13. Non-circumvention and buy-out

13.1 Non-circumvention

Clients and Talent acknowledge that Airwork provides material value by identifying, vetting, and connecting them. During any active Engagement and for 24 months after the Engagement ends, Clients must not engage, hire, contract, or otherwise transact with Talent introduced through Airwork outside the Platform, and Talent must not accept such engagements, except through Airwork or with our prior written consent.

13.2 Buy-out

If a Client wishes to convert a Talent introduced through Airwork to a direct hire or off-Platform engagement, the Client and Talent must notify Airwork in writing. With our written approval, the Client pays a Conversion Fee. Conversion Fee terms are set out in the applicable Engagement Agreement, our then-current pricing, or by separate written agreement. Until the Conversion Fee is paid, the non-circumvention obligation continues.

13.3 Exceptions

The non-circumvention obligation does not apply where (a) the Client and Talent had a documented prior relationship before the Talent was introduced through Airwork, (b) more than 24 months have passed since the parties last interacted on the Platform, or (c) Airwork waives the obligation in writing.

13.4 Remedies

Breach of this Section 13 entitles Airwork to recover the Conversion Fee that would have applied, plus reasonable enforcement costs and attorneys' fees, and to seek injunctive relief.

14. Acceptable use

You must not, and must not allow any third party to:

Use the Services for any illegal purpose or in violation of any law.

Post or transmit content that is unlawful, infringing, defamatory, harassing, hateful, obscene, or otherwise objectionable.

Discriminate against candidates in violation of applicable employment laws.

Misrepresent identity, credentials, or affiliations.

Scrape, crawl, or extract data from the Platform by automated means without our written permission.

Attempt to bypass technical limits, security controls, rate limits, or access restrictions.

Reverse engineer the Platform or any part of it, except where applicable law permits.

Introduce viruses, malware, or other harmful code.

Use the Services to build a competing product or to benchmark for competitive purposes without our written permission.

Resell, syndicate, or redistribute the Services or any data obtained through the Services.

We may suspend or terminate accounts for violations of this Section 14.

15. Confidentiality

Each party will keep confidential any non-public information disclosed by the other in connection with the Services or an Engagement, use it only for the purpose for which it was disclosed, and protect it with at least the care it uses for its own confidential information of similar sensitivity. Confidentiality obligations do not apply to information that is public through no fault of the receiving party, was already known without confidentiality obligation, is independently developed, or is required to be disclosed by law (with prompt notice where lawful).

These obligations survive for five years after the relevant disclosure, or for as long as the information qualifies as a trade secret or as personal data under applicable law.

16. Term, suspension, and termination

16.1 Term

These Terms apply from when you first accept them or use the Services until terminated.

16.2 Termination by you

You may close your account at any time. If you have unpaid invoices or active Engagements, those obligations survive termination.

16.3 Suspension or termination by Airwork

We may suspend, restrict, or terminate your account at our discretion, with or without notice, if we reasonably believe you have breached these Terms, violated applicable law, engaged in fraudulent or unsafe conduct, or created risk for other Users or for Airwork. We may also terminate accounts that have been inactive for an extended period.

16.4 Effect of termination

On termination, your access to the Services ends. Provisions that by their nature should survive (including data ownership, IP, confidentiality, non-circumvention, indemnification, limitation of liability, and dispute resolution) survive termination. Data handling on termination is governed by the Privacy Policy and the Data Deletion Policy.

16.5 LTD continuity

If we discontinue the Platform entirely, we will give LTD users at least 90 days' notice and reasonable assistance to export their data. Discontinuation of the Platform is not a refundable event for LTD purchases, which are processed by AppSumo and subject to AppSumo's refund window.

17. Disclaimers and limitation of liability

17.1 Services provided as-is

To the fullest extent permitted by law, the Services are provided "as is" and "as available". Airwork disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

17.2 No warranty about other Users

Airwork is not a party to most Engagements. We do not guarantee that any Client will pay, that any Talent will deliver to expectation, or that any candidate's representations are accurate.

17.3 No indirect damages

To the fullest extent permitted by law, Airwork is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to the Services, even if we have been advised of the possibility of such damages.

17.4 Cap on liability

To the fullest extent permitted by law, Airwork's total aggregate liability for all claims arising out of or related to these Terms or the Services is capped at the greater of (a) the fees paid by you to Airwork in the 1 month before the event giving rise to the liability, or (b) USD $100.

17.5 Exceptions

Sections 17.3 and 17.4 do not apply to liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or, where applicable, death or personal injury.

17.6 Allocation of risk

The disclaimers and limits in this Section 17 are a fundamental part of the bargain. Airwork would not provide the Services on these terms without them.

18. Indemnification

18.1 By Client

Client will defend, indemnify, and hold harmless Airwork and its officers, directors, employees, and agents from any third-party claim arising out of (a) Client's breach of these Terms, (b) Client's violation of any law, (c) materials or instructions Client provides that infringe third-party rights, (d) Client's hiring decisions and use of Work Product, or (e) Client's relationship with Talent outside the Services.

18.2 By Talent

Talent will defend, indemnify, and hold harmless Airwork and its officers, directors, employees, and agents from any third-party claim arising out of (a) Talent's breach of these Terms, (b) infringement claims based on Work Product Talent delivers, (c) Talent's gross negligence or willful misconduct, or (d) employment, tax, or worker classification claims by Talent or a third party against Airwork or a Client.

18.3 By Airwork

Airwork will defend, indemnify, and hold harmless Client and Talent from any third-party claim that the Platform, as provided by Airwork and used in accordance with these Terms, directly infringes a US patent, copyright, or trademark.

18.4 Procedure

The indemnified party will notify the indemnifying party promptly of any claim, allow the indemnifying party to control the defence (with counsel reasonably acceptable), and reasonably cooperate. The indemnifying party will not settle a claim that imposes any obligation on the indemnified party without consent.

19. Dispute resolution and governing law

19.1 Informal resolution

Before starting an arbitration or court proceeding, the parties will try in good faith to resolve any dispute by direct discussion for at least 30 days after written notice of the dispute.

19.2 Binding arbitration

If the dispute is not resolved, it will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat of arbitration is Wilmington, Delaware. The arbitration will be conducted in English by a single arbitrator. Each party bears its own costs except as the arbitrator allocates.

19.3 Class waiver

Each party waives any right to participate in a class action, collective action, or class arbitration. Disputes will be resolved on an individual basis only.

19.4 Exceptions

Either party may bring (a) a claim in small-claims court if it qualifies, or (b) a claim for injunctive relief to protect intellectual property, confidentiality, or non-circumvention rights, in a court of competent jurisdiction.

19.5 Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. The Federal Arbitration Act governs the arbitration agreement.

19.6 Time limit

Any claim must be filed within two years of the event giving rise to the claim, or it is barred.

20. General provisions

20.1 Entire agreement

These Terms, together with the Privacy Policy, GDPR Compliance Statement, Refund Policy, Data Deletion Policy, any Engagement Agreement, and any other policies referenced on the Platform, are the entire agreement between you and Airwork on the Services. They replace any prior agreement on the same subject.

20.2 Changes

We may update these Terms. Material changes will be communicated by email or in-product notice at least 14 days before they take effect. Continued use of the Services after the change takes effect means you accept the updated Terms. If you do not accept, stop using the Services and contact support@airwork.ai about closing your account.

20.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, or sale of substantially all of our assets.

20.4 No waiver

A failure to enforce a provision is not a waiver of the right to enforce it later.

20.5 Severability

If any provision of these Terms is held unenforceable, the rest stays in effect. The unenforceable provision will be enforced to the maximum extent permitted, or replaced with an enforceable provision that comes closest to the original intent.

20.6 Independent contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.

20.7 Force majeure

Except for payment obligations, neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, government action, labour conditions, internet or power outages, or pandemic.

20.8 Notices

Notices to Airwork must be sent to support@airwork.ai with a copy by mail to Remotely Technologies Inc., 600 North Broad Street, Suite 5, Middletown, DE 19709, USA. Notices to you may be sent to the email or address on your account or by in-product notification.

20.9 Electronic acceptance

Your electronic acceptance of these Terms has the same legal effect as a handwritten signature. A printed copy of these Terms is admissible in any proceeding to the same extent as other business records.

20.10 Headings

Headings are for convenience only and do not affect interpretation. "Including" means "including without limitation".

20.11 Language

These Terms are written in English. If translated, the English version controls in case of conflict, except where local law requires otherwise.

21. Contact

Questions about these Terms:

Email: support@airwork.ai

Postal address: Remotely Technologies Inc., 600 North Broad Street, Suite 5, Middletown, DE 19709, USA